Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Thames & Amber! The terms “we,” “us,” and “our” refer to Thames & Amber. Thames & Amber operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Thames & Amber is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given consent for any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete and that you have the rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We strive to provide accurate representations of our products and services in our online stores. However, colors or product appearance may differ due to device type, screen settings, or configurations.

We do not warrant that the appearance or quality of any products or services will meet your expectations or be exactly as depicted.

All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and may limit quantities based on person, location, or jurisdiction.

SECTION 3 - ORDERS

By placing an order, you make an offer to purchase. Thames & Amber reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance and receive payment.

Please review your order carefully before submitting, as cancellation requests may not be accommodated after acceptance. If we do not accept, change, or cancel your order, we will attempt to notify you via the contact information you provided.

Purchases are subject to return or exchange only as per our Refund Policy [LINK].

You represent that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price at the time the order is placed, as shown in your confirmation email. Prices exclude taxes, shipping, handling, customs, or import charges unless otherwise stated.

Prices on our online store may differ from those in physical stores or third-party sellers. Promotional terms may override these Terms if conflicting.

You agree to provide current, accurate purchase, payment, and account information and to promptly update any changes.

You warrant that your payment information is accurate and authorized for use.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not liable for delays due to carriers, customs, or events beyond our control. Risk and title transfer to you upon shipment.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, images, and design, are owned by Thames & Amber, its affiliates, or licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only and may not reproduce, distribute, modify, or otherwise use content without permission.

Thames & Amber’s trademarks may not be used without prior written consent. Shopify trademarks belong to Shopify.

SECTION 7 - OPTIONAL TOOLS

Third-party tools may be available via the Services. We do not control or endorse these tools and provide access “as is” without warranties.

Use of third-party tools is at your own risk and subject to their terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may link to third-party websites. We are not responsible for their content or accuracy. Accessing these is at your own risk. Any issues should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Thames & Amber is powered by Shopify, but all sales and purchases are made directly with Thames & Amber. Shopify is not responsible for transactions or any related damages. You release Shopify from claims related to purchases with Thames & Amber.

SECTION 10 - PRIVACY POLICY

Personal information is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge having read these policies.

SECTION 11 - FEEDBACK

By submitting feedback, you grant Thames & Amber a perpetual, worldwide, royalty-free license to use, modify, and distribute it.

You warrant that you have rights to the feedback and that it complies with these Terms.

We are not obligated to maintain confidentiality, compensate, or respond to feedback.

Feedback violating rights or containing unlawful or harmful content may be removed.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or inaccuracies and update information or cancel orders without notice.

SECTION 13 - PROHIBITED USES

You may only use the Services lawfully and may not:

  • Use the Services for unlawful, harmful, or abusive purposes

  • Violate intellectual property or privacy rights

  • Transmit misleading information

  • Upload malicious code or spam

  • Interfere with security features

Violations may result in suspension or termination without notice.

SECTION 14 - TERMINATION

We may terminate your access at any time without notice. Certain provisions survive termination as outlined herein.

SECTION 15 - DISCLAIMER OF WARRANTIES

Services and products are provided “as is” without warranties. Some jurisdictions may not allow disclaimers.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Thames & Amber and Shopify are not liable for damages arising from use of the Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify Thames & Amber, Shopify, and affiliates against claims arising from your breach or misuse of the Services.

SECTION 18 - SEVERABILITY

Unenforceable provisions will be severed without affecting remaining Terms.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure to enforce rights is not a waiver. These Terms and policies are the entire agreement between you and Thames & Amber.

SECTION 20 - ASSIGNMENT

You may not assign these Terms without our consent. We may assign without notice.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws and courts where Thames & Amber is headquartered.

SECTION 22 - HEADINGS

Headings are for convenience and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms at any time by posting changes on our website. Continued use after changes constitutes acceptance.

SECTION 24 - CONTACT INFORMATION

For questions about these Terms, contact us at:
Email: thamesamberlondon@gmail.com
Trading Name: THAMES & AMBER PERFUMES
Phone Number: +36306415126