Shipping policy

Shipping Policy

Thank you for shopping with Thames Amber London! We strive to deliver your orders quickly and efficiently. Please read our shipping policy below for details on how we handle shipping and delivery.

Processing Time

  • Orders are processed within 1-3 business days (Monday to Friday), excluding weekends and holidays.
  • You will receive a confirmation email once your order has been shipped, including tracking information if applicable.

Shipping Methods and Delivery Times

We offer the following shipping options (please note these are estimated delivery times):

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 7-21 business days (depending on destination and customs processing)

Delivery times may vary due to carrier delays, customs, or unforeseen events.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location, package size, and weight.
  • Occasionally, we may offer free shipping promotions—check our website or newsletter for updates!

Shipping Destinations

  • We currently ship to addresses within [your country] and select international destinations.
  • Please note that customs fees, import duties, taxes, or other charges may apply for international orders and are the responsibility of the recipient.

Order Tracking

  • Once your order ships, you will receive an email with a tracking number (if available) so you can monitor your package’s progress.
  • If you do not receive a tracking number within 5 business days of placing your order, please contact us at thamesamberlondon@gmail.com.

Lost or Damaged Packages

  • Thames Amber London is not responsible for packages lost or damaged during transit.
  • If your package is lost or damaged, please contact the shipping carrier directly with your tracking number.
  • If you experience issues with delivery, please reach out to us at thamesamberlondon@gmail.com, and we will do our best to assist you.

Address Accuracy

  • Please ensure that your shipping address is accurate and complete.
  • We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • If you need to change your shipping address after placing an order, contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

If you have any questions about your order or our shipping policy, feel free to contact us at thamesamberlondon@gmail.com.

Thank you for choosing Thames Amber London!